Complaints can create change
http://www.sptimes.com/2005/12/02/Floridian/Complaints_can_create.shtml
http://www.sptimes.com/2005/12/02/Floridian/Complaints_can_create.shtml
http://www.sptimes.com/2005/11/18/Floridian/Theater_owners_lack_f.shtml
http://www.sptimes.com/2005/11/18/Floridian/Theater_owners_lack_f.shtml